VA4You

KEY SKILLS & COMPETENCIES

 

▪ Data entry databases (Microsoft Dynamics CRM Online; SAP CRM 2008 (7.0); Oracle Siebel CRM 7; Dellserv)

▪ Intermediate MS Office Applications skills (MSWord, MS Powerpoint, MS Excel, MS Outlook)

▪ Proficient in administrative duties (account/case management, call logging/audio typing, billing, payments, invoicing, reporting, data mining, filing, answering emails and queries)

▪ Detail oriented and able to multi-task (meeting deadlines)

▪ Flexible approach to work and a team-player

▪ Focused on delivering results

▪ Discrete, honest and loyal

▪ Willingness to get things done and take responsibility

▪ Ability to work under pressure and able to perform with minimal supervision

▪ Good understanding of customer service principles and practices

▪ Exposure to sales environment

▪ Service Level Agreement (SLA) compliance

▪ Operating systems (Windows Vista, Windows 7,   Windows 8, Windows XP, Windows 98/2000, Mac Book)

▪ Experience with SAP implementation from simulation, testing, up to go live (real-time transactions)

▪ Desktop/Laptop/Printer troubleshooting and maintenance 

▪ Effective written, verbal and listening communication skills