VA4You

Freelance Virtual Assistant & Admin Support

VA4You (United Kingdom)

June 2014 – Present 

 

▪ Providing personal support and virtual assistant services to small businesses, private households, and bespoke home personal assistance and lifestyle services for overwhelmed families and busy individuals.
▪ Working across London areas for various clients on an ad-hoc basis.

 

Account Manager

JogPost Ltd (United Kingdom)

November 2013 to March 2014 

 

Duties and Responsibilities:

 

▪ Daily interactions with clients (dealing with personnel at all levels via email, telephone, face-to-face meeting)

▪ Account maintenance through CRM system

▪ Retaining and managing repeating clients

▪ Increase sales bookings and repeat bookings

▪ Department liaison

▪ Organise and monitor ongoing campaigns

▪ Complaint management; maintain client relation

▪ Coordinate with several printers and designers associated with the company

▪ Assist the sales team to meet daily targets  

▪ Send out distribution reports to clients 

 

Transaction Processing Analyst

Accenture, Inc. (Philippines)

October 2008 to January 2011

 

Duties and Responsibilities:

 

▪ Updating and maintaining various systems/tools

▪ Managing accounts and processing transactions (data entry through SAP system)

▪ Provide customer care solutions to the service level agreement and company quality

▪ Identify possible risks and billing issues (analysis and investigation of gas usage charges)

▪ Account Maintenance (accounts set-up, billing & invoicing, payments, refunds, adjusting account charges, auditing complex transactions)

▪ Responsible on time reports and other administrative functions

▪ Participate in a variety of training opportunities

▪ Logging innovative ideas to improve business process and service

▪ Collaborate with other team members to process high volume of transactions 

 

Technical Support Specialist

Sitel, Inc. (Philippines)

April 2007 to May 2008

 

Duties and Responsibilities:

 

▪ Handle inbound calls via Citrix and Avaya phone system

▪ Case management/ownership (audio typing/call logging, monitoring open cases, reporting data)

▪ Provide1st-level technical support for all end-user issues relating to servers, desktops, laptops and peripherals (diagnose a wide range of technical issues using a remote access control)

▪ Maximise available system application tools

▪ Follow SLAs (service level agreements)

▪ Analyse and implement ways of reducing calls

▪ Provide customer handling satisfaction

▪ Escalating calls when necessary to the supervisor or team leader

▪ Collaborate with other teams to improve performance

▪ Maintain the three leading metrics; productivity, utilization, quality